Customer Support Engineer

Customer Support Engineer - £40k - Berkshire 

Platform Recruitment has partnered with a UK-based electronics design and manufacturing company. With manufacturing facilities in the UK and Asia they supply high-performance products to clients worldwide.

They are now looking to recruit a Customer Support Engineer to join their  R&D team. This is a unique opportunity for an engineer with excellent technical skills and a passion for customer interaction to join a company operating at the forefront of electronic innovation.

 Key Responsibilities

• Provide technical support for new and existing electronic products to global customers.

• Travel internationally

• Maintain a customer support database and manage technical documentation.

• Prepare and dispatch product samples and accessories.

• Investigate returned products and create detailed failure analysis reports.

Requirements

• HND or higher in Electrical & Electronic Engineering, Telecommunications, or a related discipline.

• Proven experience in technical customer support 

• Strong understanding of electronic circuits and schematic diagrams.

• Hands-on skills: soldering, cable crimping, use of hand tools and electronic test equipment.

• Highly self-motivated with excellent problem-solving, time management, and organisational skills.

The salary will be up to £40k depending on previous experience with great company benefits. 

If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV.