Repair Operations Manager

Repair Operations Manager
Location: Cambridge (Onsite)
Salary: £50,000–£65,000
Type: Full-time, Permanent

My client, a leading communications technology business, is looking for a Repair Operations Manager to lead its repair service operations. This role is responsible for managing the end-to-end performance of the repair centre, driving operational excellence, and ensuring the delivery of exceptional customer service across a fast-paced engineering environment.

Key Responsibilities
•    Lead the day-to-day operation of the repair centre and manage service delivery against KPIs and SLAs
•    Drive capacity planning, operational efficiency, and continuous improvement initiatives
•    Manage budgets, resources, and inventory to optimise performance
•    Oversee technical repair capability and maintain high engineering standards
•    Work closely with Engineering, Supply Chain, Commercial, and Customer Support teams
•    Develop and mentor the repair operations team, driving performance and accountability
•    Ensure compliance with ISO9001, Health & Safety, and security requirements
•    Support commercial activities, including tenders, pricing, and service proposals

Requirements
•    Degree in Engineering or equivalent technical experience
•    Proven experience managing repair, service, or production operations within an engineering environment
•    Strong leadership skills with experience managing KPIs, budgets, and operational performance
•    Experience driving Lean, Six Sigma, or continuous improvement initiatives
•    Excellent stakeholder management and customer-facing experience
•    Strong commercial awareness and analytical skills
•    Eligibility to obtain UK Security Clearance (SC)

What’s on Offer
•    £50k–£65k salary
•    Onsite role in Cambridge
•    Opportunity to lead a high-performing engineering operations team
•    Work on innovative communications technology used worldwide
•    Collaborative environment with excellent career development opportunities