Repairs Centre Manager

Repairs Centre Manager
Location: Cambridge (Onsite, 5 days per week)
Salary: £45,000–£52,000
Type: Full-time, Permanent

A growing communications technology business is seeking a Repairs Centre Manager to oversee the daily operations of its Cambridge Service Centre. The role focuses on delivering high-quality repair services in line with SLAs and KPIs, while leading and developing a technical team.

Key Responsibilities
•    Lead, develop, and performance manage the repairs team
•    Ensure service delivery meets contractual SLAs and business targets
•    Act as the main customer contact for repair services and escalations
•    Manage workflow, capacity planning, and repair centre costs
•    Maintain compliance across health & safety, quality, and security standards
•    Drive process improvements and support new product introductions
•    Liaise with internal departments and regional repair partners

Requirements
•    Electronics qualification (minimum ONC or equivalent)
•    Experience supervising teams within an electronics repair or manufacturing environment
•    Strong customer-facing B2B experience
•    Experience managing SLAs and service workflows within an ERP system
•    Commercially aware, data-driven, and organised
•    Full driving licence and flexibility for occasional travel

What’s on Offer
•    £45k–£52k salary
•    Onsite role in Cambridge
•    Leadership position within an innovative technology environment
•    Opportunity to shape operational performance and service excellence