Support Engineer

Customer Service & Technical Support Specialist
Location: Hendon, North London
Salary: £35k-£40k
Type: Full-time, Office-based

Join the green tech revolution and become part of one of the UK’s most exciting industries—clean energy and smart grid technology. We're seeking a dynamic, technically minded Customer Service & Technical Support Specialist to support the growing demand for innovative home energy storage systems.

What You'll Do
Be the first line of support for customers and installers during installation, operation, and maintenance.

Troubleshoot and resolve technical issues by analysing system data and following established processes.

Deploy software updates and provide real-world performance feedback to the technical team.

Collaborate on enhancements to customer and installer portals.

Ensure timely communication and clear follow-ups across the team.

What You’ll Bring
Proven experience in customer service or tech support, ideally in a technical or electrical setting.

Strong interest in tech and clean energy, with a quick grasp of new systems.

Basic knowledge of electrical systems or electronics is advantageous.

Methodical and process-oriented, with a problem-solving mindset.

Bonus: Familiarity with Linux, Raspberry Pi, Python, or shell scripting.

You Are
An excellent communicator, both written and verbal.

A self-starter who thrives in a team environment.

Curious, resourceful, and committed to continuous improvement.

Reliable and responsive when customer support is needed.

What’s On Offer
Salary of £35,000 – £40,000, depending on experience

25 days holiday per year

Pension contribution

A chance to grow within a forward-thinking clean tech company

Ready to help shape the future of clean energy? Apply today and help make smart homes even smarter.